On this page you can submit your withdrawal statement or your refund request under our satisfaction guarantee directly and electronically. We confirm receipt immediately by e-mail and respond in substance within 14 days. The detailed rules are set out in section 9 of our Terms.
We’ve received your statement
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We’ve sent a confirmation by e-mail. If you can’t find it, check your spam folder or write to us at [email protected].
You can also withdraw by post or e-mail, including by using the model form in the annex to our Terms.